RETURN POLICY

Our policy lasts 30 days. If it has been 30 days since your purchase, we unfortunately cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Do not return your purchase to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item that is not in its original condition is damaged or missing parts for reasons that are not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within a certain amount of days.

Late or Missing Refunds (if applicable)

If you have not yet received a refund, first check your bank account again.

Then contact your credit card company. It may take some time before the refund is officially posted.

Then contact your bank. There is usually some processing time before a refund is issued.

If you have done all this and still haven’t received your refund, please contact us at info@southdownspas.co.uk.

Online Ordering

When ordering online, you have the right to cancel your order for a limited period, even if the products are not defective.

You will be entitled to a refund if you notify us within 14 days of receiving your goods/products that you wish to cancel. You have another 14 days to return the items to us. We then have 14 days to process your refund.

Sale items (if applicable)

Your refund rights remain the same on any sale items purchased.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at info@southdownspas.co.uk and send your item to: Southdown Spas, Coolens Nursery, Green Ln, Chichester PO20 1EQ.

Gifts (if applicable)

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit to the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift when purchased, or if the gift giver sent the order to themselves to deliver to you later, we will send a refund to the gift giver and they will know about your return.

Shipping

To return your product, you must send it to: Southdown Spas, Coolens Nursery, Green Ln, Chichester PO20 1EQ.

You will be responsible for paying your own shipping costs to return the item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

If you are shipping an item of significant value, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned product.